پژوهشگاه علوم و فناوری اطلاعات ایران (ایرانداک) پژوهشنامه پردازش و مدیریت اطلاعات 2251-8223 38 ویژه‌نامه انگلیسی 2022 12 22 Social Media and Policy Making How Can Social Media Intervene in Policymaking? Social Media and Policy Making How Can Social Media Intervene in Policymaking 1 4 701397 10.35050/JIPM010.2022.046 FA Somayeh Labafi Iranian Research Institute for Information Science and Technology (IranDoc) Journal Article 2023 01 28 The emergence of participatory social media has created a new ecosystem for the participation of users in social events (Fuchs, 2021).Content exchange by the user generates values such as a social discourse and awareness of a special subject triggering political, social, and other types of changes (Edom, Hwang & Kim, 2018).With tens of millions of active users, social media have turned into dynamic resources of people’s interests, needs, and beliefs, giving rise to a rich content reserve.This provides policymakers with a great opportunity to learn about citizens and communicate with them effectively (Simonofski & Burnay, 2021).Social media serve as a link between users and policymakers, serving as a novel source to involve users in formulating and enacting policies (Driss, Mellouli & Trabelsi, 2019).Policymakers need to know the users’ opinions because users post their opinions on social media with minimal supervision (Dekker, van Den Brink & Meijer, 2019).Users express their positive and negative opinions on various issues on social platforms, providing policymakers with a unique opportunity to improve communication with citizens and learn about their needs and opinions (De Paula, Dincelli & Harrison, 2018). The emergence of participatory social media has created a new ecosystem for the participation of users in social events (Fuchs, 2021).Content exchange by the user generates values such as a social discourse and awareness of a special subject triggering political, social, and other types of changes (Edom, Hwang & Kim, 2018).With tens of millions of active users, social media have turned into dynamic resources of people’s interests, needs, and beliefs, giving rise to a rich content reserve.This provides policymakers with a great opportunity to learn about citizens and communicate with them effectively (Simonofski & Burnay, 2021).Social media serve as a link between users and policymakers, serving as a novel source to involve users in formulating and enacting policies (Driss, Mellouli & Trabelsi, 2019).Policymakers need to know the users’ opinions because users post their opinions on social media with minimal supervision (Dekker, van Den Brink & Meijer, 2019).Users express their positive and negative opinions on various issues on social platforms, providing policymakers with a unique opportunity to improve communication with citizens and learn about their needs and opinions (De Paula, Dincelli & Harrison, 2018).

https://jipm.irandoc.ac.ir/article_701397_a74be678f1c80f23900c9fdf2e3d8f74.pdf