Volume 21, Issue 4 (7-2006)                   ... 2006, 21(4): 1-18 | Back to browse issues page

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Mansoori A, Pashtoonizadeh M. Importance of digital reference desk in special libraries and guidelines for design of digital reference desk software with emphasis on reference services. .... 2006; 21 (4) :1-18
URL: http://jipm.irandoc.ac.ir/article-1-71-en.html
Abstract:   (22438 Views)
Rapid growth and development of information and communication technologies has revolutionized the reference services by giving rise to a new service: Digital Reference Desk. Given the broad presence of internet and information networks, digital reference desk (DRD) has come to find a special place in libraries. In DRD services, user’s needs are communicated to the library (and the special subject librarians) using a host of communication media. The present paper attempts to first investigate the importance and standing of DRD in special libraries and later offers guidelines for DRD software design with emphasis on reference service delivery via e-mail and web forms.
Full-Text [PDF 252 kb]   (3807 Downloads)    
Type of Study: Review | Subject: Information Technology
Received: 2009/07/18 | Published: 2006/07/15

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