Identifying and Ranking Guidelines for the Successful Deployment of Knowledge Management Models Using APQC

Mohammadraei Naeini, Saeedeh; Shami Zanjani, Mehdi; Mousakhani, Mohammad

doi:10.35050/JIPM010.2014.002

Identifying and Ranking Guidelines for the Successful Deployment of Knowledge Management Models Using APQC

Authors

Saeedeh Mohammadraei Naeini

Mehdi Shami Zanjani

Mohammad Mousakhani

10.35050/JIPM010.2014.002

Abstract

In this research, three stage strategy (qualitativequantitative-
quantitative) is applied. In the first stage, by studying and
reviewing the relative works, especially the APQC model, the proposed
guidelines are extracted and prepared. In the second stage, the validation
of these guidelines is evaluated by experts in this field. The experts
accepted 42 guidelines and ranked them. Three most important
guidelines are: “Don’t make mistake! Knowledge is not only produced
in R&D departments, but it can also be produced in each routine process
of the organization. ”, “Knowledge management strategy must comply
with the organization strategy.” and “There is not one best mechanism
for knowledge management, it must be a portfolio of mechanisms.” In
the last stage, the application of these guidelines is evaluated by the
Knowledge Management department of MAGFA Company.
Accordaning to the results, 36 out of 42 guidelines are used by MAGFA.
Two most applicable guidelines are: “Knowledge management strategy
must comply with the organization strategy” and “Avoid islanding the
knowledge management projects. Connect the existing knowledge
management projects and programs and lever them.”

Keywords

Knowledge Management Implementation

APQC Guidelines

MAGFA co