Evaluating Effect of Knowledge Management Strategy on Human Resource Management Performance Using BSC Approach

Mansoori, Hossein; Taheridemne, Mohsen; Konjkave Monfared, Amir Reza

Evaluating Effect of Knowledge Management Strategy on Human Resource Management Performance Using BSC Approach

Authors

Hossein Mansoori

Mohsen Taheridemne

Amir Reza Konjkave Monfared

Abstract

This research provided a model for evaluating the effect of knowledge management strategy on human resource management performance in higher education institutes and academic libraries. This research was a descriptive survey. According to the research literature and expert opinions, in human resource level, 38 indicators were produced for evaluating KM, then these indicators were classified in 10 total factors in terms of balanced scorecard approach. The results of evaluating knowledge management in Yazd academic libraries showed that, this strategy on customer perspectives, internal processes, learning and growth perspective had a good performance. But in terms of financial and Labor productivity indicators and training programs it did not have a good outcome for Yazd academic libraries.

Keywords

Knowledge Management

human resource strategy

Human resource management (HRM)

Balanced Scorecard (BSC)

Academic Libraries