The Effect of Organizational Citizenship Behaviors on the Success of Enterprise Resource Planning (ERP) Information Systems

Alireza Pooya,; Maliheh Bazrgari,

doi:10.35050/JIPM010.2014.040

The Effect of Organizational Citizenship Behaviors on the Success of Enterprise Resource Planning (ERP) Information Systems

Authors

Alireza pooya

Maliheh Bazrgari

10.35050/JIPM010.2014.040

Abstract

An enterprise resource planning (ERP) system is an
integrated business software system that enables a company to
manage the efficient and effective use of resources (materials, human
resources, finance, etc.) by providing total, integrated solution for the
organization´s information-processing. Organizational citizenship
behaviors (OCB), as one of the new concepts in organizational
behavior management that emphasize the extra-role of the behaviors
of managers and employees, have a crucial role on organizational
performance. This study focuses on the impacts of this kind of
behaviors on ERP system success. A questionnaire was developed
and distributed among the users in several companies that
implemented this system. Random cluster sampling was used and 244
questionnaires were collected. Findings show that there is a positive
relationship between three dimensions of OCB on ERP system
success, but the indirect impact of helping behaviors as one of the
dimensions of OCB on ERP system success through computer anxiety
was not accepted.

Keywords

ERP System

Organizational Citizenship Behaviors

Computer Anxiety

ERP System Success