The Relationship between Knowledge Management and Information Technology Components in Kerman City Telecommunications Company

Soleimaninejad, Adel; Doroudi, Fariborz; Gorgani Nejad, Laleh

doi:10.22034/jipm.2025.2057965.1987

The Relationship between Knowledge Management and Information Technology Components in Kerman City Telecommunications Company

Document Type : Original Article

Authors

Adel Soleimaninejad ¹

Fariborz Doroudi ²

Laleh Gorgani nejad ³

¹ Associate Professor, Department of Knowledge and Information Science, Shahid Bahonar University of Kerman, Kerman, Iran

² Assistant Professor, Iranian Research Institute for Information Science & Technology (IranDoc), Tehran, Iran

³ M.A. in Information Systems Management, Islamic Azad University, Kerman Branch. Kerman; Iran

10.22034/jipm.2025.2057965.1987

Abstract

The purpose of this study is to examine the components of knowledge management and its relationship with information technologies in order to identify and explain the role of organizational knowledge in this field. This study is applied in terms of purpose, descriptive-survey in terms of method, and correlational in terms of measuring the relationships between the research variables. The statistical population of the study includes employees and official managers of Kerman City Telecommunications Company, totaling 350 people. The sampling method used is stratified random. The Cochran sampling method was employed to determine the sample size of the statistical population. The data collection tool consists of two researcher-made questionnaires for knowledge management and information technology. The validity of the questionnaires was examined using the face validity method. Reliability was measured using Cronbach's alpha test, with a value of 0.879 for the knowledge management questionnaire and 0.861 for the information technology questionnaire. The research findings show a significant and direct relationship between the basic components of knowledge, such as acquisition, storage, distribution, and transfer, as well as the application of knowledge and information technology. The partial correlation coefficient criterion indicates that knowledge distribution and transfer has the greatest relationship with information technology. The results showed that utilizing knowledge processes to implement knowledge management can effectively improve information technology activities. Additionally, strengthening the infrastructure of current and applied information technologies can enhance professional development and support specialized activities to improve work processes. Knowledge sharing, a key program in knowledge management, necessitates establishing a knowledge base. Therefore, fostering a culture of cooperation and coordination for knowledge exchange among employees is crucial in this regard.

Keywords

Knowledge Distribution and Transfer, Knowledge Storage, Information Technology, Knowledge Application, Knowledge Acquisition, Knowledge Management

Subjects

Information and Knowledge Management Systems

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