Iranian Journal of Information Processing and Management

Iranian Journal of Information Processing and Management

Usability Evaluation of the Hospital Information System in a Children's Hospital Using the Purdue Model

Document Type : Original Article

Authors
Saber Yazdani Damavandi 1
Amirmohammad Mozafari 2
Fatemeh Arjmand 3
Tayebeh Baniasadi 4
1 Master of Health Information Technology; Department of Health Information Technology, Faculty of Para-medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
2 Master of Science in Library and Information Science; Clinical research Development unit, Ayatollah Kashani Hospital, Shahrekord University of Medical Sciences, Shahrekord, Iran
3 Master of Science in Biostatistics; Clinical research Development Center of Children Hospital, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
4 Assistant Professor of Medical Informatics Department of Health Information Technology, School of Allied Medical Sciences Hormozgan University of Medical Sciences,BandarAbbas,Iran
10.22034/jipm.2025.2058948.1997
Abstract
Nowadays, with the increased utilization of information technology in documenting patient records at healthcare centers, hospital information systems play a vital role in these institutions. Usability is a critical criterion in designing the user interface of hospital information systems, and its continuous evaluation effectively identifies system issues and leads to their optimal improvement. In this quantitative study, the usability of hospital information systems was assessed from the users’ perspective using the Purdue Usability Model. The research employed a survey methodology, and data were collected through the Purdue Usability Testing Questionnaire. The study population comprised users of the Hospital Information System at Bandar Abbas Children’s Hospital, selected via convenience sampling. A total of 169 participants, comprising administrative staff and nurses, were selected to take part in this study. The Purdue Usability Testing Questionnaires were distributed to them for data collection purposes. After collecting the questionnaires, data analysis was conducted using SPSS software, version 26. The findings revealed a significant difference between each of the eight dimensions of the Purdue model across various departments when considered separately. However, the average usability score in the flexibility dimension did not show a significant difference. The average score for user guidance was below the average threshold, while the mean scores for other dimensions and overall usability were above average. In this study, the average usability score across all dimensions was reported to be above average. Consequently, it can be concluded that the system under study possesses appropriate usability and has successfully gained user satisfaction during use. Nevertheless, in certain areas such as user guidance and flexibility, the system received lower scores, indicating the need for further development, especially considering these dimensions.
Keywords
Evaluation
User Interface
Hospital Information Systems
Purdue Mode
Subjects
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  • Receive Date 25 April 2025
  • Revise Date 30 October 2025
  • Accept Date 01 November 2025