نویسندگان
1 مرکز تحقیقات مخابرات ایران
2 دانشگاه صنعتی مالک اشتر
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
Today, knowledge management (KM) has become a
competitive necessity in organizations and many managers have realized
the fundamental role of knowledge in seeking competitive advantages and
strategic goals of organizations. However, if the infrastructure and
processes of organization are not appropriate for implementing KM,
human and financial resources will be wasted. Therefore, it is e
organizations evaluate their readiness in this area before any action. In
fact, KM readiness assessment indicates the current status of KM in
organization and also shows necessary changes to improve its capabilities.
This assessment will be po
KM or KM frameworks and maturity models. In this article, according to
the first method, success factors of KM were extracted by reviewing
related papers over 14 years. Then, the factors were prioritized w
Delphi technique by surveying specialists. The results were reviewed and
classified by the board of related experts and then by extracting success
factors of knowledge management, the readiness assessment framework
for the organization was presented. F
framework was tested by a questionnaire in a research organization and
the readiness status of organization was described in various dimensions
and then suggestions were presented for promotion.
کلیدواژهها [English]
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