عنوان مقاله [English]
This study aimed to investigate users' views regarding
the understandability and predictability of labels used for representing
information items (menus) in the websites of Iranian university
central libraries. Library websites of 10 Iranian top-ranked
universities were examined by 30 non-library graduate students. Data
were collected by using semi-structured interviews and heuristic
approach. Results showed that the labels used were not predictable by
users in most cases and users had different perceptions about the
labels. This problem results in users' doubt in locating related items.
Interviews with users confirmed the findings. Some new labels for
representing information items were identified by considering users'
views and perceptions.