عنوان مقاله [English]
نویسندگان [English]چکیده [English]
The method of acquisition and presentation of the organizational Process Knowledge has considered by many KM researches. In this research a model for process knowledge acquisition and presentation has been presented by using the approach of Case Base Reasoning. The validation of the presented model was evaluated by conducting an expert panel. Then a software has been developed based on the presented model and implemented in Eghtesad Novin Bank of Iran. In this company, based on the stages of the presented model, first the knowledge intensive processes has been identified, then the Process Knowledge was stored in a knowledge base in the format of problem/solution/consequent .The retrieval of the knowledge was done based on the similarity of the nearest neighbor algorithm. For validating of the implemented system, results of the system has compared by the results of the decision making of the expert of the process.