عنوان مقاله [English]
نویسندگان [English]چکیده [English]
Knowledge management is one of the main driver of innovation in organizations that acts in a set form of processes and technology. In different organizations the trend of knowledge process maturity has its specific dynamics. For understanding this dynamics, a system analyzing is required. Therefore, the aim of this paper is the system analysis of knowledge management processes and study of the recommended solutions and policies for reducing the gap between the ideal and the current level of knowledge management processes in a case study. In this paper, system dynamics has been used for analyzing different policies and reducing the distance between the current and ideal level of knowledge management processes (knowledge identification, knowledge acquisition, knowledge sharing, knowledge protecting). This research has been applied on the case study of industrial engineering department in Ardakan University. Results show that the investment on knowledge acquisition in comparison with the other policies will increase the number of educational courses as well as the level of knowledge acquisition process. Thus, the total level of knowledge management will be increased. In addition, it is recommended to the mangers that the delay and adjust time for growing the knowledge processes levels should be reduced.