Social Media and Policy Making How Can Social Media Intervene in Policymaking

نویسنده

Iranian Research Institute for Information Science and Technology (IranDoc)

چکیده

The emergence of participatory social media has created a new ecosystem for the participation of users in social events (Fuchs, 2021).Content exchange by the user generates values such as a social discourse and awareness of a special subject triggering political, social, and other types of changes (Edom, Hwang & Kim, 2018).With tens of millions of active users, social media have turned into dynamic resources of people’s interests, needs, and beliefs, giving rise to a rich content reserve.This provides policymakers with a great opportunity to learn about citizens and communicate with them effectively (Simonofski & Burnay, 2021).Social media serve as a link between users and policymakers, serving as a novel source to involve users in formulating and enacting policies (Driss, Mellouli & Trabelsi, 2019).Policymakers need to know the users’ opinions because users post their opinions on social media with minimal supervision (Dekker, van Den Brink & Meijer, 2019).Users express their positive and negative opinions on various issues on social platforms, providing policymakers with a unique opportunity to improve communication with citizens and learn about their needs and opinions (De Paula, Dincelli & Harrison, 2018).

عنوان مقاله [English]

Social Media and Policy Making How Can Social Media Intervene in Policymaking?

نویسنده [English]

  • Somayeh Labafi
Iranian Research Institute for Information Science and Technology (IranDoc) ,Tehran, Iran
چکیده [English]

The emergence of participatory social media has created a new ecosystem for the participation of users in social events (Fuchs, 2021).Content exchange by the user generates values such as a social discourse and awareness of a special subject triggering political, social, and other types of changes (Edom, Hwang & Kim, 2018).With tens of millions of active users, social media have turned into dynamic resources of people’s interests, needs, and beliefs, giving rise to a rich content reserve.This provides policymakers with a great opportunity to learn about citizens and communicate with them effectively (Simonofski & Burnay, 2021).Social media serve as a link between users and policymakers, serving as a novel source to involve users in formulating and enacting policies (Driss, Mellouli & Trabelsi, 2019).Policymakers need to know the users’ opinions because users post their opinions on social media with minimal supervision (Dekker, van Den Brink & Meijer, 2019).Users express their positive and negative opinions on various issues on social platforms, providing policymakers with a unique opportunity to improve communication with citizens and learn about their needs and opinions (De Paula, Dincelli & Harrison, 2018).

Fuchs, C. (2021). social media: A Critical Introduction. London: Sage. Third edition.
Dekker, R., van den Brink, P., & Meijer, A. (2020). Social media adoption in the police:
Barriers and strategies. Government Information Quarterly, 37(2), 101441.

DePaula,N, Dincelli, E, Harrison, M. (2018). Toward a typology of government social media
communication: Democratic goals, symbolic acts, and self-presentation, Government
Information Quarterly, 35(1), 98-108.

Driss, O. B., Mellouli, S., & Trabelsi, Z. (2019). From citizens to government policy-makers:
Social media data analysis. Government Information Quarterly, 36, 560–570.
Edom, S. J., Hwang, H., & Kim, J. H. (2018). Can social media increase government
responsiveness? A case study of Seoul, Korea. Government Information Quarterly,
35,109–122.

Ku, C, Leroy, G. (2014). A decision support system: Automated crime report analysis and
classification for e-government, Government Information Quarterly, 31(4), 534-544

Liu, S, Kim, Y. (2018). Special issue on internet plus government: New opportunities to solve
public problems?, Government Information Quarterly, 35(1), 88-97. 
Napoli, P. M. (2019). User data as public resource: Implications for social media regulation.
Policy & Internet, 11(4), 439-459.

Panagiotopoulos, P., Shan, L. C., Barnett, J., Regan, Á., & McConnon, Á. (2015). A framework
of social media engagement: Case studies with food and consumer organisations in the
UK and Ireland. International Journal of Information Management, 35(4), 394–402.

Simonofski, A, Fink, J, Burnay, C. (2021) Supporting policy-making with social media and
e-participation platforms data: A policy analytics framework, Government Information
Quarterly, 38(3), 101590