Policy Dialogue, Collaboration and ICTS A Mobilization Decision Theory Perspective

نویسندگان

1 Aalborg University

2 Institute of Higher Education of Ershad Damavand

چکیده

The use of ICT to support activities in the policymaking process is on the increase. At the inception of the COVID-19 pandemic, Government agencies around the world relied on ICTs to either remotely support and/or enable policy-making activities. Policy-making activities occur via collaborative processes between interested parties by means of dialogue. Some extant ICTs utilized by government agencies support and enable collaboration and dialogue. However, the decision on what ICT to adopt is not always easy as a result of the failure of some ICTs to support the task they were designed for. As a result due diligence is needed by public service administrators to decide on which ICT to adopt. This implies a decision process required to decide if the public agency will mobilize resources to acquire and implement the ICT. But as most government agencies around the world have adopted ICT to support dialogue and collaborative activities in their policy making decision. This paper provides the result of a study where the mobilization-decision theory was used to analyse and explain reasons why government agencies around the world, aside the pressure from COVID-19, made the decision to mobilize resources to acquire, implement and utilize ICTs for policy dialogue and collaboration.

کلیدواژه‌ها


عنوان مقاله [English]

Policy Dialogue, Collaboration and ICTS A Mobilization Decision Theory Perspective

نویسندگان [English]

  • Idongesit Williams 1
  • Mohammed Kavousi 2
1 Aalborg University
2 Institute of Higher Education of Ershad Damavand
چکیده [English]

The use of ICT to support activities in the policymaking process is on the increase. At the inception of the COVID-19 pandemic, Government agencies around the world relied on ICTs to either remotely support and/or enable policy-making activities. Policy-making activities occur via collaborative processes between interested parties by means of dialogue. Some extant ICTs utilized by government agencies support and enable collaboration and dialogue. However, the decision on what ICT to adopt is not always easy as a result of the failure of some ICTs to support the task they were designed for. As a result due diligence is needed by public service administrators to decide on which ICT to adopt. This implies a decision process required to decide if the public agency will mobilize resources to acquire and implement the ICT. But as most government agencies around the world have adopted ICT to support dialogue and collaborative activities in their policy making decision. This paper provides the result of a study where the mobilization-decision theory was used to analyse and explain reasons why government agencies around the world, aside the pressure from COVID-19, made the decision to mobilize resources to acquire, implement and utilize ICTs for policy dialogue and collaboration. 

کلیدواژه‌ها [English]

  • Policy
  • Public Policy
  • Dialogue
  • Mobilization Decision Theory
  • ICT
Abert, J. G. (1974). Defining the policy-making function in Government: An organizational and mnagement approach. Policy Science, 5(1974), 245 -255.
Alesina, A., & Tabellini, G. (2008). Bureaucrats or politicians? Part II: Multiple policy tasks. Journal of Public Economics, 92(3-4), 426-447.
Ballantyne, N. (2008). Multimedia Learning and Social Work Education. Social Work Education, 27(6), 613-622.
Breton, T. (2021, November 10). Commissioner Thierry Breton keynote speech at the EU Pavilion side event of COP26 “EU initiatives in support of the green digital twin transition”. Retrieved Jan 01, 2021, from European Commission: https://ec.europa.eu/commission/commissioners/2019-2024/breton/announcements/digital-technology-positive-force-climate-action_en
Bullock, S. (2019, 06 02). How Government Agencies Are Using Microsoft Teams with GCC Support. Retrieved Jan 05, 2021, from Avepoint: https://www.avepoint.com/blog/microsoft-teams/microsoft-teams-gcc-2/
Calhoun, E. S. (1956). New computer developments around the world. Proceedings in AIEE-IRE ‘56 (Eastern) Papers and discussions presented at the December 10-12, 1956, eastern joint computer conference: New developments in computers (pp. 5 - 9). New York: ACM.
Callon, M. (1986). Some elements of a sociology of translation: Domestication of the Scallops and the Fishermen of St Brieuc Bay. In L. John, Power, Action and Belief: A new sociology of Knowlegde (pp. 196-223). London: Routledge & Kegan Paul.
Callon, M., & Latour, B. (1981). Unscrewing the big Leviathan:how actors macro-structure reality and how sociologists help them do so. In K. D. Knorr-certina, & A. Cicourel, Advances in social theory and methodology: Towards an integration of micro-and-macro sociologies (pp. 259-276). Boston: Routledge & Kegan-Paul.
Cao, J., & Che, Z. (2007). Applications of ICT Services for E-Government. Research and Practical Issues of Enterprise Information Systems II, Volume 1, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China.
CHM. (2019). Computer History Museum. Retrieved January 05, 2021, from Timeline of Computer History: https://www.computerhistory.org/timeline/1951/
Cowperthwaite, W. (2021, 06 03). To Zoom or not to Zoom? Legislators weigh open meeting law question. Retrieved 09 2, 2021, from The patriot Ledger: https://eu.patriotledger.com/story/news/2021/06/03/remote-participation-improved-access-government-but-maybe-cost/7524920002/
Daft, R. L., Lengel, R. H., & Trevino, L. K. (1987). Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems. MIS Quarterly, 11(3), 355–366.
DANIDA. (2012). Using ICT to promote governance. Retrieved January 05, 2021, from Ministry of Foreign Affairs Denmark: https://um.dk/en/danida-en/partners/research/other//~/media/um/english-site/documents/danida/partners/research-org/research-studies/using%20ict%20to%20promote%20governance%202012.pdf
Dennis, A. R., & Valacich, J. S. (1999). Rethinking Media Richness: Towards a Theory of Media Synchronicity. CiteSeer. Retrieved from CiteSeerX 10.1.1.108.7118
Dovlo, D., Nabyonga-Orem, J., Estrelli , Y., & Mwisongo , A. (2016). Policy dialogues – the “bolts and joints” of policy-making: experiences from Cabo Verde, Chad and Mali. BMC Health Serv Res, 16(216).
Elkadi, H. (2013). Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal, 14(2), 165-173.
Farina, G. (2014). Some reflections on the phenomenological method. Dialogues in Philosophy, Mental and Neuro Sciences, 7(2), 50- 62.
Goodhue, D. L. (1995). Understanding user evaluations of information systems. Management Science, 41(12), 1827-1844.
Government of Canada. (2020, June 17). Telework / Remote Access. Retrieved January 05, 2021, from Government of Canada: https://www.canada.ca/en/shared-services/corporate/transparency/briefing-documents/briefing-package-committee-whole-supplementary-estimates-2020-21-minister-digital-overnment.html
GRS Province of British Columbia. (2021, 06 04). MS TEAMS Records Management Guide. Retrieved Jan 05, 2021, from Government Records service, Province of British Columbia: https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/services-policies-for-government/information-management-technology/records-management/guides/ms_teams_rm_guide_may_2020.pdf
Guardian. (2020, Apr 24). UK government told not to use Zoom because of China fears. Retrieved Jan 05, 2021, from https://www.theguardian.com/uk-news/2020/apr/24/uk-government-told-not-to-use-zoom-because-of-china-fears
Gyamfi, A., & Williams, I. (2018). Evaluating Media Richness in Organizational Learning. Hershey PA: IGI Global.
Heeks, R. (2002, January). Failure, Success and Improvisation of Information Systems Projects in Developing Countries. Development Informatics (working paper series).
Heidegger, M. (1975). The Basic Problems of Phenomenology. Bloomington: Published by Indiana University Press,.
Hennick, C. (2021, May 6). One Year Later, Agencies Turn Telework into a Permanent Part of the Process. FedTech. Retrieved 10 05, 2021, from https://fedtechmagazine.com/article/2021/05/one-year-later-agencies-turn-telework-permanent-part-process
HK building. (2021, 12 5). FAX AND COPY PROVIDERS. Retrieved from CiteSeerX: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.211.566&rep=rep1&type=pdf
Husserl , E. (1937). The Crisis of European Sciences. Part IIIB: The Way into Phenomenological Transcendental Philosophy from Psychology. § 57. The fateful separation of transcendental philosophy and psychology. Retrieved Jan 05, 2021, from Marxist.org: https://www.marxists.org/reference/subject/philosophy/works/ge/husserl2.htm
Lopez Carbajal, H. A. (2018, August). Telecommunication Sector Policies for the Development of Information and Communication Technologies in Panama. TECHNICAL NOTE Nº IDB-TN-1465. Retrieved Jan 05, 2022, from Inter American Development Bank: https://publications.iadb.org/publications/english/document/Telecommunication-Sector-Policies-for-the-Development-of-Information-and-Communication-Technologies-in-Panama-Part-I.pdf
Lüfkens, M. (2018, July 10). Twiplomacy Study 2018. Retrieved 08 03, 2022, from Twiplomacy: https://twiplomacy.com/blog/twiplomacy-study-2018/
Mickoleit, A. (2014). Social Media use by Governments: A policy primer to discuss trends, identify policy opportunities and guide decision makers. OECD Working Papers on Public Governance No. 26.
Microsoft. (2020, December). Ghana’s national IT Agency ushers in a digitally enabled future. Retrieved Jan 05, 2021, from Microsoft: https://customers.microsoft.com/en-US/story/857951-nita-government-microsoft-en-ghana
NordRegio. (2019). Governing the Digital Transition in the Nordic Regions. NordicRegio Policy Brief #08. Retrieved Jan 05, 2021, from https://www.diva-portal.org/smash/get/diva2:1332131/FULLTEXT01.pdf
Rajala , T., & Aaltonen, H. (2021). Reasons for the Failure of Information Technology Projects in the Public Sector. Cham: Springer Nature Switzerland AG.
Rockport Analytics. (2013, July). The value of Government meetings. Retrieved 10 14, 2022, from https://cdn.eventreport.it/media/attach/2013/07/Value_of_Govt_Meetings.pdf
Seo, D., Tan, C., & Warman, G. (2018). Vendor Satisfaction of E-government Procurement Systems in Developing Countries: An Empirical Research in Indonesia. Information Technology for Development, 24(3), 554-581.
Statista. (2020, June). Most conversational world leaders having highest reply rates on Twitter as of June 2020. Retrieved Jan 10, 2021, from Statista: https://www.statista.com/statistics/348481/world-leaders-with-the-highest-twitter-reply-rates/
Statista. (2020). Total number of social media post by members of the U.S Congress in 2020 by platform. Retrieved Jan 05, 2021, from Statista: https://www.statista.com/statistics/958822/total-number-posts-per-platform-per-day-congress-members-usa/
Statista. (2020, June). World leaders with the most Twitter followers as of June 2020. Retrieved Jan 06, 2021, from Statista: https://www.statista.com/statistics/281375/heads-of-state-with-the-most-twitter-followers/
Statista. (2021). Global internet penetration rate as of April 2021, by region. Retrieved April 04, 2021, from Statista: https://www.statista.com/statistics/269329/penetration-rate-of-the-internet-by-region/
Statista. (2021, October). Most popular social networks worldwide as of October 2021, ranked by number of active users. Retrieved Dec 10, 2021, from Statista: https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
Stephen, L. (2020). Coronavirus and Government Agencies: How Microsoft Teams Meets Teleworking Needs. Centric. Retrieved Jan 05, 2021, from https://centricconsulting.com/blog/coronavirus-and-government-agencies-how-microsoft-teams-meets-teleworking-needs/
Stewart, G. A. (1989, December). The potential benefits of using Video teleconferencing at AFLC/HQ to conduct training. Retrieved Jan 05, 2021, from https://apps.dtic.mil/: https://apps.dtic.mil/sti/pdfs/ADA218190.pdf
TUC. (2021, January). Opportunities and threats to the public sector from digitisation. Retrieved March 20, 2021, from Trade Union Congress: https://www.tuc.org.uk/sites/default/files/2022-01/DigitisationReport.pdf
UN DESA. (2020). COVID-19 pushes more government activities online despite persisting digital divide. UN DESA. Retrieved Jan 05, 2021, from https://www.un.org/es/desa/covid-19-pushes-more-government-activities-online-despite-persisting-digital
UN DESA. (2020). UNITED NATIONS E-GOVERNMENT SURVEY 2020:Digital Government in the decade of Action for Sustainable development. New York: United Nations. Retrieved Jan 05, 2021
US congress. (1960). Report on the use of electronic data-processing equipment in the federal government. Washington. Retrieved Jan 05, 2021, from https://www.actiac.org/system/files/Congressional%20hearing%20from%201960%20listing%20all%20524%20government%20computers.pdf
UXDesign. (2019, July 23). Media Richness. Retrieved Jan 05, 2021, from UXDESIGN: https://uxdesign.cc/media-richness-theory-true-or-false-6f6218a8cf35
Walsham, G. (1995). The emergence of Interpretivism in IS Research. Information Systems Research, 6(4), 376 - 394.
Williams , I. (2020). E-Government, Yesterday, Today and in the Future. In A. Sieben, E-Government: Perspectives, Challenges and Opportunities. Hauppauge: Nova Publishers.
Williams, I. (2021). Knowledge Management is why e-government exists. In A. Gyamfi, & I. Williams, Digital Technology Advancements in Knowledge Management (pp. 217 - 231). Hershey: IGI Global.
Williams, I. (2021). Mobilization - Decision Theory. In M. Khosrow-Pour, Encyclopedia of Information Science and Technology, Fifth Edition (3 Volumes). Hershey, PA: IGI Global.
Williams, I. (2021). When Trust Is Not Enough to Mobilize Blockchains: A Mobilization-Decision Theory Perspective. In I. Williams, Cross-Industry Use of Blockchain Technology and Opportunities for the Future. Hershey PA: IGI.
Wolfe, E. (2019, May 1). The History of Video Conferencing from 1870 to Today. Retrieved Jan 05, 2021, from Lifesize: https://www.lifesize.com/en/blog/history-of-video-conferencing/
Yeboah, K. (2015). Public Sector Financial Management Reforms In Ghana: The Case Of Ghana Integrated Financial Management Information System (Gifmis). Legon: University of Ghana.