ارائه مدل مفهومی تجربه کاربری در حوزه تعامل انسان-رایانه با استفاده از روش تحلیل مضمون

تبیانی, کاوه; چوپانکاره, وحید; باقری طالقانی, ابراهیم

doi:10.22034/jipm.2025.2051099.1911

ارائه مدل مفهومی تجربه کاربری در حوزه تعامل انسان-رایانه با استفاده از روش تحلیل مضمون

نوع مقاله : مقاله پژوهشی

نویسندگان

کاوه تبیانی ¹

وحید چوپانکاره ²

ابراهیم باقری طالقانی ³

¹ دانشجوی دکتری تخصصی، گروه طراحی صنعتی، دانشکدگان هنرهای زیبا، دانشگاه تهران، تهران، ایران

² دکتری تخصصی طراحی صنعتی گروه طراحی صنعتی؛ دانشگاه تهران؛ تهران، ایران

³ استادیار گروه طراحی صنعتی، دانشکده هنرهای کاربردی، دانشگاه هنر ایران، تهران، ایران

10.22034/jipm.2025.2051099.1911

چکیده

با افزایش میزان استفاده از اینترنت و همچنین گسترش وسیع تعامل انسان-رایانه در مصنوعات و اشیای مختلف، نقش مفهوم تجربه کاربری روز‌به‌روز در این حوزه برجسته‌تر می‌شود. تأثیر این عامل بر مقبولیت محصولات و همچنین خدمات دیجیتال و آنلاین شناخته شده و مورد تأیید متخصصان این حوزه است. با این حال، به‌رغم کوشش‌ها و پژوهش‌های صورت‌گرفته در خصوص تجربه کاربری، فقدان یک تبیین جامع و معتبر، به‌طوری که ماهیت تجربه کاربری را تعریف کرده و عناصر مؤثر بر آن را تعیین نماید، در ادبیات پژوهشی حوزه تعامل انسان-رایانه مشهود است.
پژوهش حاضر با هدف شناسایی مؤلفه‌های تجربه کاربری و ارائه تصویری شفاف از این مفهوم به ‌روش تحلیل موضوعی انجام شد و بر این اساس به ‌لحاظ هدف، یک پژوهش بنیادی است که با استفاده از یک روش تحلیلی بر روی اطلاعات کیفی اجرا شده است.
برای انجام این پژوهش از روش تحلیل موضوعی استفاده شد. این روش در شش فاز به تجزیه‌و‌تحلیل داده‌های پژوهش می‌پردازد. داده‌های پژوهش از منابع معتبر دانشگاهی و به ‌روش کتابخانه‌ای گردآوری شد. تحلیل داده‌ها بر اساس فازهای تحلیل موضوعی انجام گردید و فرایند کدگذاری در دو مرحله انجام شد و سرانجام، تم‌های یافت‌شده پس از دسته‌بندی تعریف شدند.
یافته‌های این پژوهش به‌ترتیب، یک چارچوب مفهومی برای تجربه کاربری در حوزه تعامل انسان-رایانه و همچنین عناصر معرف و سازنده آن است. عناصر سازنده به‌همراه ویژگی‌های معرف آن، که خصوصیات ذاتی آن هستند، یک مفهوم چندوجهی می‌سازند که دارای سه سطح (زیبایی‌شناختی، عاطفی و معنایی) و سه نوع (ارگونومیک، تأثیری و شناختی) است.

کلیدواژه‌ها

تجربه کاربری، تعامل انسان-رایانه، چارچوب نظری تجربه کاربری، طراحی برای تجربه کاربری

موضوعات

تجربه و رابط کاربری

عنوان مقاله English

A Conceptual Model of User Experience in Human–Computer Interaction Using Thematic Analysis

نویسندگان English

Kaveh Tebyani ¹

Vahid Choopankareh ²

Ebrahim Bagheri Taleghani ³

¹ Ph.D Candidate, Department of industrial Design, College of Fine Arts, University of Tehran, Tehran, Iran.

² Assistant Professor, Department of Industrial Design, University of Tehran

³ assistant Professor, Department of Industrial Design, College of applied Arts, Iran university of art , Tehran, Iran.

چکیده English

The usage of the Internet and increasing human-object interaction has made user experience relevant and an important aspect of the industrial design discipline. User experience is considered to be at the heart of any product, digital service, and online platform acceptance or rejection, which is indeed well-documented and recognized by researchers in this area. With all the research done concerning user experience, there is still a lack of a thorough definition that may delineate its nature and spot the influencing factors. This knowledge gap underlines the need for in-depth analysis of the components of user experience with a view to clearly spelling out what this concept is.
This paper will, therefore, seek to fill this gap by establishing the major dimensions of the user experience and developing a clear conceptual model based on the application of the principles of fundamental research. The paper uses a library-based research methodology in collecting and analyzing data through the use of thematic analysis and a six-stage process. Synthesis of the resulting themes led to a conceptual framework that described the user experience construct in the context of human-computer interaction.
With the increasing use of the internet and the widespread expansion of human–computer interaction across various products and artifacts, the concept of user experience (UX) is gaining more prominence in this field. The influence of UX on the acceptance of products and digital/online services is well-recognized and confirmed by experts in the domain. However, despite numerous efforts and studies on user experience, the research literature in the field of human–computer interaction still lacks a comprehensive and reliable framework that clearly defines the nature of UX and identifies its influencing components. The present study aims to identify the key components of user experience and to provide a clear conceptualization of this phenomenon through thematic analysis. Accordingly, the research is categorized as fundamental in nature and employs an analytical approach applied to qualitative data. To conduct this study, the thematic analysis method was employed. This method analyses research data across six structured phases. Data were collected through a library-based approach from reputable academic sources. The data analysis followed the standard phases of thematic analysis, and the coding process was conducted in two stages. Finally, the extracted themes were categorized and defined. The findings of this study include a conceptual framework for user experience in the domain of human–computer interaction and the defining and constitutive elements of UX. These constitutive elements, along with their descriptive features—considered the intrinsic properties of UX—form a multidimensional concept comprising three levels (aesthetic, emotional, and semantic) and three types (ergonomic, affective, and cognitive).

کلیدواژه‌ها English

User Experience, Human&ndash

Computer Interaction, UX Conceptual Framework, UX Design

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