اخوان، پیمان، و لیلا عباسی. 1397. مدیریت دانش در سازمانهای خدماتی. تهران: دانشگاه صنعتی مالک اشتر.
جلالی، رستم. 1391. نمونهگیری در پژوهشهای کیفی. تحقیقات کیفی در علوم سلامت 1 (3): 6.
دانائیفرد، حسن، مهدی الوانی، و عادل آذر. 1393. روششناسی پژوهش کمی در مدیریت: رویکردنی جامع. تهران: انتشارات صفار.
عباسی، بدری، آرین قلیپور، علی دلاور، و پریوش جعفری. 1388. پژوهشهای کیفی پیرامون تأثیر رویکرد تجاریسازی بر ارزشهای سنتی دانشگاه. سیاست علم و فناوری 2 (2): 63-76.
فانی، علیاصغر، عبدالحمید مصلح. 1386. عوامل مدیریت و ساختاری موهر بر کاربری فناوری اطلاعات در سازمانهای دولتی: استان بوشهر. پژوهشهای مدیریت در ایران 11 (3): 157-182.
قرهخانی، محسن. و مریم ابوالقاسمی.1390. کاربردهای دادهکاوی در صنعت بیمه. تازههای جهان بیمه 14 (158): ؟.
محمدی، سحر، محمد تقیپور، و مریم محبوبی. 1400. بررسی نقش و تأثیر بهکارگیری ابزارهای فناوری ارتباطات و اطلاعات بر ارزیابی عملکرد سازمانهای خدماتی. پژوهشنامه پردازش و مدیریت اطلاعات ۳۷ (۱): ۱-۲۶.
مرادی، محمود، عاطیه صفردوست، و یاسر صفردوست. 1395. بررسی ظرفیت جذب دانش و فناوری صنایع تولیدی و خدماتی (بررسی موردی شرکتهای دارویی و بانکهای پذیرفتهشده در بورس اوراق بهادار تهران). دو فصلنامه توسعة تکنولوژی صنعتی 14 (28): 37-50.
مکوندی، محمد، یدالله مهرعلیزاده، و محمد حسینپور. 1397. بررسی و تبیین چگونگی استخراج و مستندسازی دانش ضمنی مدیران و کارکنان شرکتهای تولیدی منطقۀ آزاد اروند بر اساس روش نظریۀ دادهبنیاد. کتابداری و اطلاعرسانی 21 (4): 162-200. doi: 10.30481/lis.2019.76999
_____. 1398. بررسی و تبیین چگونگی باز تنظیم و کدگذاری دانش عینی مدیران و کارکنان شرکتهای تولیدی منطقه آزاد اروند بر اساس روش نظریه دادهبنیاد. نشریه علمی مدیریت اطلاعات 5 (1): 119-142.doi: 10.22034/aimj.2019.96059
Adhab, A. N. 2021. Strategic Learning and its Impact on Human Resource Management Practices: Analytical research in the Directorate of Training and Rehabilitation of the Ministry of the Interior. Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12 (12): 4517-4526.
Al-Taleb, N., N. A. Saqib, & S. Dash. 2020. Cyber threat intelligence for secure smart city. arXiv preprint arXiv:2007.13233.
Álvarez, I., H. A. Morero, & P. A. Ortiz. 2021. Complementarities between knowledge sources for innovation: an analysis of production networks in Argentina. Innovation and Development 11 (1): 25-47.
Asgari-Bidhendi, M., A. Hadian, & B. Minaei-Bidgoli. 2019. Farsbase: The persian knowledge graph. Semantic Web 10 (6): 1169-1196.
Azyabi, N., J. Fisher, K. Tanner, & S. Gao. 2013. Knowledge Sources and IT Applications among SMEs: An Empirical Investigation in Saudi Arabia. ACIS 2013 Proceedings, 37.
https://aisel.aisnet.org/acis2013/37 (accessed?)
Balthazard, P. A., & R. A. Cooke. 2004. Organizational culture and knowledge management success: assessing the behavior-performance continuum. In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the (pp. 10-pp). IEEE. Big Island, HI, USA.
Bashir, N., & K. Malik. 2021. Developing firm capabilities to utilise social media for the fuzzy front end of innovation. Technology Analysis & Strategic Management: 1-16. DOI: 10.1080/09537325.2021.1980530
Basit, S. A. 2021. The Effect of External Knowledge Sources on Organizational Innovation in Small and Medium Enterprises in Germany. Business Systems Research: International journal of the Society for Advancing Innovation and Research in Economy 12 (1): 60-79.
Battisti, G., J. Gallego, L. Rubalcaba, & P. Windrum. 2015. Open innovation in services: knowledge sources, intellectual property rights and internationalization.
Economics of Innovation and New Technology, 24 (3): 223–247.
https://doi.org/10.1080/10438599.2014.924745.
Basit, S. A., & K. Medase. 2019. The diversity of knowledge sources and its impact on firm-level innovation: Evidence from Germany. European Journal of Innovation Management 22 (4): 681-714.
Boswell C, & Sh. Cannon. 2012 .Introduction to nursing research. 3rd ed. Burlington, MA: Jones & Bartlett Publishers.
Carneiro, A. 2000. How does knowledge management influence innovation and competitiveness? Journal of knowledge management 4 (2): 87-98.
Cheung, F. Y. M., & W. M. To. 2016. A customer-dominant logic on service recovery and customer satisfaction. Management Decision 54 (10): 2524-2543.
Creswell, J. W. 2005. Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2nd edition). Lincoln: Pearson.
Dalkir, K. 2005. Knowledge Management in Theory and Practice. Burlington, MA.: Elsevier Publication.
Darroch, J. 2005. Knowledge management, innovation and firm performance. Journal of knowledge management9 (3): 101-115.
Dobni, C. B. 2006. The innovation blueprint. Business Horizons 49 (4): 329-339.
Dorado, R. G., G. M. de Castro, P. L. Sáez, & J. E. N. López. 2007. Knowledge Creation Processes: Theory and Empirical Evidence from Knowledge Intensive Firms.: Springer
Duodu, B., & S. Rowlinson. 2021. Opening Up the Innovation Process in Construction Firms: External Knowledge Sources and Dual Innovation. Journal of Construction Engineering and Management 147 (8): 04021086.
Du Plessis, M. 2007. The role of knowledge management in innovation. Journal of knowledge management 11 (4): 2029.
Echeverri, P., & P. Skålén. 2011. Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing theory 11 (3): 351-373.
Faccin, K., & A. alestrin. 2018. The dynamics of collaborative practices for knowledge creation in joint R&D projects. Journal of Engineering and Technology Management 48: 28-43.
Feller, J., P. Finnegan, & O. Nilsson. 2011. Open innovation and public administration: Transformational typologies and business model impacts. European Journal of Information Systems 20 (3): 358–374. https://doi.org/10.1057/ejis.2010.65.
Fu, X., Z. Sun, & P. N. Ghauri. 2018. Reverse knowledge acquisition in emerging market MNEs: The experiences of Huawei and ZTE. Journal of Business Research 93: 202-215.
Galunic, D. C., & S. Rodan. 1998. Resource recombinations in the firm: Knowledge structures and the potential for Schumpeterian innovation. Strategic management journal 19 (12): 1193-1201.
Gao, B. 2021. Exploration of talent mining based on machine learning and the influence of knowledge acquisition. Knowledge Management Research & Practice: 1-9.
Gatiti, P. 2021. An empirical study of the use of tools and technologies for knowledge sharing in development organisations in Kenya. Library Philosophy and Practice (e-journal) 5393, 1.
Gaubinger, K. 2009. Prozessmodell des integrierten innovations und Produktmanagements. In G. K, T. Werani, & M. Rabl, Praxisorientiertes Innovations- und Produktmanagement (pp. 17-27 (In German). Wiesbaden: Gabler Verlag/ Springer Fachmedien Wiesbaden.
Guba, E. G., & Y. S. Lincoln. 1982. Epistemological and methodological bases of naturalistic inquiry. Educational Communication and Technology Journal 30 (4): 233-252.
Guede-Cid, R., L. Rodas-Alfaya, S. Leguey-Galán, & A. I. Cid-Cid. 2021. Innovation Efficiency in the Spanish Service Sectors, and Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity 7 (1): 62.
Guterres, J. X., A. Iriani, & H. D. Purnomo. 2019. Knowledge Extraction on Reducing the Number of Students Using Explore, Elaborate and Execute Techniques. Khazanah Informatika: Journal Ilmu Komputer dan Informatika 5 (2): 146-157.
Gyamfi, S., & J. Stejskal. 2021. Cooperating for knowledge and innovation performance: The case of selected Central and Eastern European countries. Problems and Perspectives in Management 18 (4): 264.
Gyamfi, S., & L. Stejskal. 2019. Does External Knowledge Acquisition and Innovation Performance in Firms? (449 p.). Paper presented at 20th European Conference on Knowledge Management (ECKM). Academic Conferences and Publishing Limited.
https://doi.org/10.34190/KM.19.241 Lisbon, Portugal.
Hervas-Oliver, J. L., F. Sempere-Ripoll, & C. Boronat-Moll. 2021. Technological innovation typologies and open innovation in SMEs: Beyond internal and external sources of knowledge. Technological Forecasting and Social Change 162: 120338.
Huizingh, E. K. R. E. 2011. Open innovation: State of the art and future perspectives. Technovation 31 (1): 2–9. https://doi.org/10.1016/j.technovation.2010.10.002
Izmailova, M. A., T. D. Krylova, N. V. Knyazeva, A. I. Buleev, & T. V. Shutova. 2018. The modernization of the service industry infrastructure based on the public-private partnership mechanism. Revista ESPACIOS 39 (19): 35.
Janson, A., & R. J. McQueen. 2007. Capturing leadership tacit knowledge in conversations with leaders. Leadership & Organization Development Journal 28 (7): 646-663.
Jiménez-Jiménez, D., M. Martínez-Costa, & R. Sanz-Valle. 2014. Knowledge management practices for innovation: a multinational corporation’s perspective. Journal of Knowledge Management 18 (5): 905-918.
Kaggal, V. C. 2019. Learning Healthcare System enabled by Real-time Knowledge Extraction from Text data. Doctoral dissertation, University of Minnesota.
Karamanolakis, G., J. Ma, & X. L. Dong. 2020. Txtract: Taxonomy-aware knowledge extraction for thousands of product categories. arXiv preprint arXiv: 2004. 13852.
Karani, S., M. Sepehri, & T. Khatibi. 2013. Framework for Extracting Tacit Knowledge from Scientific Documentation - Coronary Artery Dilation Articles.
https://civilica.com/doc/665419 (accessed Dec. 20, 2021)
Koch-Rogge, M. 2019. Assessing service performance: applying data envelopment analysis for evaluating employees' performance in the service industry. Doctoral dissertation, Anglia Ruskin University.
Kotkova Striteska, M., & V. Prokop. 2020. Dynamic Innovation Strategy Model in Practice of Innovation Leaders and Followers in CEE Countries – A Prerequisite for Building Innovative Ecosystems. Sustainability 12 (9): 3918.
https://doi.org/10.3390/su12093918.
Le Anh, T., T. Nguyen, & I. Tran. 2021. Relationships between innovation, its antecedents, and organisational performance: evidences from auditing service industry. Knowledge Management Research & Practice ?: 1-15.
Lee, J. 2001. A Grounded Theory: Integration and Internalization in ERP Adoption and Use. Unpublished Doctoral Dissertation. University of Nebreska, In Proquest UMI Database.
Lezoche, M. 2021. Formalization models and knowledge extraction: Application to heterogeneous data sources in the context of the Industry of the Future. Doctoral dissertation, Université de Lorraine.
Li, B. Z., G. Y. Xu, & Y. Su. 2013. Regional Knowledge Acquisition Model Based on Optimal Combination Weight: The Empirical Analysis of 31 Provinces. China Soft Science 12: 68-81.
Ligthart, R. 2021. The development of open service innovation at public sector. Paper to be presented at DRUID21 Copenhagen Business School, Copenhagen, Denmark October 18-20, 2021.
Markovic, S., & M. Bagherzadeh. 2018. How does breadth of external stakeholder co-creation influence innovation performance? Analyzing the mediating roles of knowledge sharing and product innovation. Journal of Business Research 88: 173-186.
Marques, J. P. C., & S. V. Diogo. 2021. Sources and Types of Innovation-A Case in the Automobile Industry. In ISPIM Conference Proceedings (pp. 1-16). The International Society for Professional Innovation Management (ISPIM).
Masum, A. K. M., L. S. Beh, M. A. K. Azad, & K. Hoque. 2018. Intelligent human resource information system (i-HRIS): a holistic decision support framework for HR excellence. The International Arab Journal of Information Technology 15 (1): 121-130.
Matos, G., & R. Chalmeta. 2007. August). Knowledge extract process in knowledge management project. In Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications-Volume 7 (pp. 293-297). Athens, Greece.
Moon, B., R. R. Hoffman, J. Novak, & A. Canas, A. (Eds.). 2011. Applied concept mapping: Capturing, analyzing, and organizing knowledge. USA.: CRC Press.
Muppavarapu, V., G. Ramesh, A. Gyrard, & M. Noura. 2021. Knowledge extraction using semantic similarity of concepts from Web of Things knowledge bases. Data & Knowledge Engineering 135: 101923.
Nadda, V., & I. Arnott. 2020. Marketing Innovation in Tourism. In Handbook of Research on Innovations in Technology and Marketing for the Connected Consumer (pp. 401-415). ?: IGI Global.
Nohuddin, P., Z. Zainol, A. S. H. Lee, I. Nordin, & Z. Yusoff. 2018. A case study in knowledge acquisition for logistic cargo distribution data mining framework. International Journal of Advanced and Applied Sciences 5 (1): 8-14.
Nonaka, I. & H. Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. NewYork, NY: Oxford University Press.
Nonaka, I., & H. Takeuchi. 2007. The knowledge-creating company. Harvard business review 85 (7/8): 162.
Normantas, K., & O. Vasilecas. 2014. Extracting term units and fact units from existing databases using the Knowledge Discovery Metamodel. Journal of information science 40 (4): 413-425.
Nurhayati, B. D., T. Kusmantini, & T. Wahyuningsih. 2021. Antecedents and Implications of Innovation Capability: Emprical Study of Bakpia MSMES in Yogyakarta. Journal of Indonesian Economy and Business 36 (2): 179-203.
Onishi, T., T. Kadohira & I. Watanabe. 2018. Relation extraction with weakly supervised learning based on process-structure-property-performance reciprocity. Science and technology of advanced materials 19 (1): 649-659.
Ostrom, A. L., A. Parasuraman, D. E. Bowen, L. Patrício, & C. A. Voss. 2015. Service Research Priorities in a Rapidly Changing Context.
Journal of Service Research 8 (18): 127–159.
https://doi.org/10.1177/1094670515576315
Otto, J. M., M. Zarrin, D. Wilhelm, & J. O. Brunner. 2021. Analyzing the relative efficiency of internationalization in the university business model: the case of Germany. Studies in Higher Education 46 (5): 938-950.
Paradauskas, B., & A. Laurikaitis. 2006. Business knowledge extraction from legacy information systems. Information technology and control 35 (3): 4-37.
Parrilli, M. D., & D. Radicic. 2021. Cooperation for innovation in liberal market economies: STI and DUI innovation modes in SMEs in the United Kingdom. European Planning Studies 29 (11): 2121-2144.
Plechero, M., & M. Grillitsch. 2021. Stepping-up innovation in manufacturing firms: Knowledge combinations in an Italian local production system (No. 2021/5). Norway: Lund University, CIRCLE-Centre for Innovation Research. Venice, Italy.
Porwol, L., I. Hassan, A. Ojo, & J. Breslin. 2015. A knowledge extraction and management component to support spontaneous participation. In International Conference on Electronic Participation (pp. 68-80). Lecture Notes in Computer Science, 9249: 48-68. Springer, Cham. https://doi.org/10.1007/978-3-319-22500-5_6
Randhawa, K., R. Wilden, & S. Gudergan. 2018. Open Service Innovation: The Role of Intermediary Capabilities. Journal of Product Innovation Management 35 (5): 808–838. https://doi.org/10.1111/jpim.12460
Sareen, A., & S. Pandey. 2021. Organizational Innovation in Knowledge Intensive Business Services: The role of Networks, Culture and Resources for Innovation. FIIB Business Review 11 (1): 107-118.
Schumpeter, J. A. 1934. The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest and the Business Cycle. Cambridge, MA, USA: Harvard University Press.
Shurrab, H., & Z. L. HONG. 2016. Managing External Knowledge in the Fuzzy-Front of NPD from Open Innovation. Master's thesis. Chalmers.
Slater, S. F., & J. C. Narver. 1995. Market orientation and the learning organization. Journal of marketing 59 (3): 63-74.
Sun, Y., & K. Loparo, K. 2019. Information extraction from free text in clinical trials with knowledge-based distant supervision. In 2019 IEEE 43rd Annual Computer Software and Applications Conference (COMPSAC) (Vol. 1, pp. 954-955). IEEE. Milwaukee, WI, USA.
Strauss, A. & J. Corbin. 1998. Basics of qualitative research: Techniques and procedures for developing grounded theory. 2nd ed. Thousand Oaks, CA: Sage.
Strauss, A & J. Corbin. 1988. Basics of Qualitative Research. London: Sage Publications.
Strauss, A. & J. Corbin. 1990. Basics of qualitative research: grounded theory procedures and techniques. Thousand Oaks, CA.: Sage Publications.
Strauss, A. & J. Corbin. 1998. Basics of qualitative research: Techniques and procedures for developing grounded theory. 2nd Ed. Thousand Oaks, CA: Sage.
Supanitchaisiri, M., O. Natakuatoong, S. & Sinthupinyo. 2020. The innovative model for extracting tacit knowledge in organisations. International Journal of Knowledge Management Studies 11 (1): 81-101.
Taques, F. H., M. G. López, L. F. Basso, & N. Areal. 2021. Indicators used to measure service innovation and manufacturing innovation. Journal of Innovation & Knowledge 6 (1): 11-26.
Tseng, H. P., & Y. C. Lin. 2004. Developing an activity-based knowledge management system for contractors. Automation in construction 13 (6): 781-802.
Van Beveren, J. 2002. A model of knowledge acquisition that refocuses knowledge management. Journal of knowledge management 6 (1): 18-22.
Wambsganss, T., & C. Engel. 2021. Using Deep Learning for Extracting User-Generated Knowledge from Web Communities. Twenty-Ninth European Conference on Information Systems (ECIS 2021), Marrakesh, Morocco.
Yusril, A. N., & E. Nurmiati. 2021. Systematic Literature review: Implementation of Knowledge Management in the Organization. JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) 6 (2): 227-232