عنوان مقاله [English]
نویسنده [English]چکیده [English]
Users have key role in information systems and their success, so they must be content and their needs must be satisfied. This matter is more important for system designers in Research Institute for Information Science & Technology (IRANDOC), because users are both providers and users of data in IRANDOC systems. One of the solutions for this problem is developing interactive systems, in which users are able to interact with systems and to find their specific needs. Sense-making is a concept developed to model these solutions. In this paper, by using sense-making and combining it with exploratory search systems, a conceptual model is developed to help the users of Ganj to make sense of its services. For this purpose, 15 scientific webpages are investigated and are compared with Ganj. A conceptual model is developed and the actionable steps for implementing the proposed model are reported in three categories of short-term actions, long-term actions, and needed more research actions.