پژوهشنامه پردازش و مدیریت اطلاعات

پژوهشنامه پردازش و مدیریت اطلاعات

تحلیل نظام‌مند مطالعات شخصی‌سازی خدمات در کتابخانه‌های دیجیتال: روندها، چالش‌ها و چشم‌انداز

نوع مقاله : مقاله پژوهشی

نویسندگان
1 دانشجوی دکتری علم اطلاعات و دانش شناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه اصفهان، اصفهان
2 گروه علم اطلاعات و دانش‌شناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه اصفهان، اصفهان
3 گروه علم اطلاعات و دانش‌شناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه علامه طباطبایی
چکیده
ارائه خدمات در کتابخانه‌های دیجیتال باید متناسب با علایق، نیازها و بازخوردهای کاربران باشد. در این میان، شخصی‌سازی خدمات نقش مهمی در ارتقای رضایت کاربران و بهره‌برداری بهینه از ظرفیت‌های کتابخانه‌های دیجیتال ایفا می‌کند. پژوهش حاضر با هدف بررسی نظام‌مند مطالعات مرتبط با شخصی‌سازی خدمات در کتابخانه‌های دیجیتال به‌روش مرور نظام‌مند و با بهره‌گیری از چارچوب «کیچنهایم و چارترز» انجام شده است. در این راستا، ۶۷ منبع شامل مقالات علمی، کنفرانسی و پایان‌نامه‌ تحلیل شدند. یافته‌ها نشان دادند که مطالعات این حوزه در سه بعد اصلی شامل «کاربرمحور بودن خدمات»، «انواع شخصی‌سازی» و «تکنیک‌ها و فناوری‌های کاربردی» و در مجموع، ۱۹ مقوله فرعی قابل طبقه‌بندی ‌هستند. بیشترین تمرکز پژوهش‌ها بر «نظام‌های توصیه‌گر» بوده است. همچنین، روش‌های مروری و تجربی بیشترین سهم را در میان روش‌های پژوهشی داشته‌اند. تحلیل روند تحول پژوهش‌ها نشان می‌دهد که کتابخانه‌های دیجیتال از مراحل اولیه دیجیتال‌سازی تا بهره‌گیری از هوش مصنوعی و توسعه شخصی‌سازی هوشمند پیش رفته‌اند. نتایج این مطالعه بیانگر آن است که با وجود پیشرفت‌های قابل توجه، نیاز به پژوهش‌های نوآورانه و متنوع در زمینه شخصی‌سازی خدمات در کتابخانه‌های دیجیتال همچنان وجود دارد.
کلیدواژه‌ها
موضوعات

عنوان مقاله English

Service Personalization in Digital Libraries: a Systematic Review of Research Trends, Techniques, and Future Directions

نویسندگان English

Hossein Adabi Firozjah 1
Mitra Pashotanizade 2
Mehrdad Cheshmehsohrabi 2
Mehdi Alipourhafezi 3
1 IHCS/Tehran/Iran
2 Department of Knowledge and Information Science, Faculty of Educational Sciences and Psychology, University of Isfahan
3 Department of Knowledge and Information Science, Faculty of Educational Sciences and Psychology, Allameh Tabatabai university
چکیده English

Delivering services in digital libraries must align with users’ preferences, needs, and feedback. In this context, service personalization plays a pivotal role in enhancing user satisfaction and maximizing the utilization of digital library capacities. This study aims to systematically review the existing research on service personalization in digital libraries to identify key developments, research gaps, and future directions. Employing a qualitative approach, the study follows the systematic review framework proposed by Kitchenham and Charters. A total of 67 sources —including journal articles, conference papers, and master’s and doctoral theses— were identified and analyzed. Findings reveal that the research landscape can be categorized into three main dimensions and nineteen subcategories: 1) user-centric services (including user profiles, user modeling and privacy, user behavior, collaborative environments, personal information spaces, contextual interoperability, user context awareness, user services, information security, cognitive styles, access methods, and “My Library” features), 2) types of personalization (covering personalization processes, indicators and methods, personalized search and results, recommender systems, and filtering), and 3) applied techniques and technologies (such as data mining, intelligent technologies, big data, and cloud computing). Among these, recommender systems received the most attention. The evolution of research in this domain reflects a transition from foundational digital library infrastructure to advanced intelligent personalization, encompassing AI-driven behavior prediction, interest recognition, automated analysis, and customized service delivery. Despite notable progress, the study highlights the need for innovative and diverse research to address emerging challenges and technological shifts.

کلیدواژه‌ها English

Service Personalization
Intelligent Systems
Digital Libraries
Library Users
Systematic Review
فهرست منابع
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_____. 1400ب. وضعیت شخصی‌سازی خدمات در کتابخانه‌های دانشگاهی دیجیتال ایران. تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی 56 (1): 1-42.
_____. 1401. عوامل مؤثر  بر توسعه و ارتقای شخصی‏سازی خدمات در کتابخانه‏های دیجیتال در دانشگاه‏های ایران. پژوهشنامه کتابداری و اطلاع‏رسانی 12 (2): 302-326.
شیخ‌شعاعی، فاطمه، نادر نقشینه، سیروس علیدوستی، و مریم ناخدا. 1396. بنیانی برای طراحی مدل بلوغ کتابخانه دیجیتالی: کاربرد روش فراترکیب. پژوهشنامه مدیریت و پردازش اطلاعات 32 (3):  843-874.
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یزدی‌پور، مریم، مهدی علیپور حافظی، و بهروز رسولی. 1396. مدیران در ایجاد کتابخانه دیجیتالی به‌دنبال چه اهدافی هستند؟. پژوهشنامه مدیریت وپردازش اطلاعات 32 (3): 817-842.  
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