Evaluation constitutes an integral component of the growth and development process. Within any ecosystem, various units necessitate assessment. Information Technology (IT) are no exception, as their diverse components – from missions and processes to human resources – require evaluation. This study aims to develop a framework for evaluating IT managers, who represent the most critical human resource within these systems, and for whom the specific dimensions and indicators for assessment have not yet been systematically defined.
Initially, relevant academic literature was reviewed to identify a pool of potential evaluation indicators and metrics. Subsequently, these indicators and metrics were refined and consolidated into a coherent framework through a focus group session involving IT experts and senior IT managers. Finally, the Analytic Hierarchy Process (AHP) was employed to assign weights to each evaluation dimension.
The findings indicate that an IT manager can be evaluated based on three primary dimensions: Personal Attributes (comprising 14 indicators), Technical Competencies (comprising 12 indicators), and Managerial Competencies (comprising 17 indicators). Recognizing that the work context of IT managers varies across different organizations/companies, the weighting of these dimensions was further differentiated based on two variables: governmental affiliation and organizational size.
Within this framework, Managerial Competencies carry greater weight in the evaluation for large public organizations and large private corporations. Conversely, for small private companies, Personal Attributes are assigned greater significance.
The proposed framework in this study represents a pioneering effort to systematize and methodically structure the evaluation of IT managers. It is designed for practical application by both organizations themselves and external assessment units.